I’ve been [mostly] away from Bubble for nearly a month, and upon checking my demos now, I find that some images don’t display. For example, this page on my demo blog is an example. The image doesn’t show, and the following 403 error appears in the console…
Thanks for taking the time to reply, @JohnMark. So has this issue been confirmed by Bubble? I couldn’t find any recent references to it.
I ask because I’m currently working on an image-intensive app where users have their own galleries. This would be disastrous if I had to ask all users of my platform to re-upload even a portion of their galleries.
The fact that it’s a 403 and not a 404 suggests that the image file is actually there but that the permissions are not correct.
@Bubble, can you comment? Is re-uploading the images actually necessary? Has the cause of the issue been identified?
@neerja, as you suggested, I submitted a bug report and received conformation about a week ago. Just curious if there’s any update on this issue.
Seems like a big deal to me that user-uploaded images simply became inaccessible for no apparent reason. I haven’t been more vocal only because my app isn’t live yet, but I’d really like to know the status of this issue, if possible. Thanks much.
@sudsy No updates yet as our engineering team is unable to reproduce the issue. However we can certainly see the issue in your app from the bug report.
Ok, thanks. I certainly understand the value of being able to reproduce an issue. I wish I could help in that regard, but unfortunately, I literally did nothing to cause it.
At this point, should I go ahead and re-upload the images, or would you guys prefer I leave it as is?
Actually, no I can’t! @neerja, there seems to be something awry here. I just tried updating the missing images (now 4 of them) via the Data section, and the changes to images won’t stick.
When I’m editing a record, I can upload a new image, and its thumbnail appears. However, when I click the Save button, the image does NOT appear in the list; nor does it show up when previewing the app. There’s seems to be a permissions issue with Amazon S3. I can successfully edit and save changes to other fields - just not images.
Should I submit another bug report?
(p.s. It would sure be nice to have a more transparent issue tracker, like Github issues, so that additional detail and discussion could be added and so that users could see the status of various issues.)
@neerja, can you PM me the email address of someone whom I can make a collaborator on the project so that they can edit the project and reproduce the issue? Thanks.
Ok, so I learned that it means just what it says - i.e. that the image was added directly from the editor instead of in runtime mode (by a user logged into the app). Thus, it has nothing to do with the bug.