Has anyone had any luck getting Blockspring to add additional software packages to enable you to create Blockspring functions?
Their site says they’ll add packages “in minutes” if you email them, but I’ve been asking them to add 2 packages for R for the last 5 months (>10 email requests) and haven’t gotten anywhere.
These are the two packages we need (matchingR and miscTools). Anyone have any idea what I can do to get these loaded on Blockspring?
I am very dissapointed with Blockspring support. I sent 2 emails and tried the “chat” feature but never received a response. In the chat window, I sent a message 3 days ago and it still shows “Not seen yet”. I am quickly losing any confidence in Blockspring.
That sounds a lot like how my experience started with them 5 months ago. They seemingly have a good product, but customer service is a joke. What makes it worse is that they promise high quality, responsive service all over their website and then completely drop the ball over and over again instead.
