Does anyone have experience with using the GA plugin to get the number of active users? When I look in GA, my number of active users is way too high. It’s great to look at, but it’s 3-8 fold higher than what I think is realistic. The number of sessions and number of pageviews look OK.
I think I found an explanation. Quite a number of users download pdf files from our app. And it seems like the service generating the pdfs appear as a new user every time. Need to dig a bit more but I just wanted to post this update in case someone else runs into this in the future.
I have seen ‘phantom’ users in our analytics too. Still not 100% sure where they’re coming from. The situation is similar to yours, I believe a handful of workflows are generating false page views and false user counts, haven’t cared enough to dig in further but I may do that this weekend and share my results.
Thanks for this thread. Because of this, I just created a tracking DB for my pages ahead of roll out. Users need to be logged in, so it might be different from your situation. On page load, it just creates a new DB item and records user, page URL, creation date and user location (on a few pages). I’d like to compare my info with the Google analytic results.
But now I’m thinking that it will be nice to flag users who use our site the most often. This way we know we are paying attention to the right customers;)