Forum Documentation Showcase Pricing Learn more

Send email problem


#21

Hello

Has there been a solution for this issue yet? My normal bubble send email workflows just stopped working.

I’m still on the free “hobby” plan, my app is unpublished, I do not have a custom domain. Everything was working fine about a day or two ago. I do not want to have to use sendgrid right now. I’m just building and testing out a beta.

Thank you


#22

Same here.

Opened a bug report, waiting for the response.

@neerja, would be great if you could look into this as a priority - I believe it’s fundamental for a lot of affected apps.


#23

We are looking into this now


#24

None of my bubble emails are working, including password resets, etc. It’s impacting all of my users!


#25

We have identified the issue and are working on a fix. The emails are queued and will go out eventually.


#26

@neerja Hey, how long do you think it will take from now? Do i have to find another email solution untill it works? Or is it going to work within the next 1-2 hours?


#27

@nicklasp1337 New emails should already send normally. We are working on the queue emails. Status Page will reflect the latest.


#28

@neerja I sent some test emails, 30 min ago, and about 20 min ago and i just sent one now (1 min ago), and nothing has arrived yet


#29

@neerja New sent emails are not working for me, i don’t know if i’m the only one with that problem


#30

I am also still experiencing the issue with both of the apps that were experiencing it earlier.


#31

@nicklasp1337 @ben9 Thanks for the update. We’re investigating why the fix for new emails isn’t effective in some apps


#32

To give the community more information, the issue is that apps not using their own keys are facing problems and we’re working with Sendgrid to resolve that.


#33

For new emails, if you are still running into issues, this is likely due to rate-limiting which can be confirmed in server logs under ‘Sending email failed’


#34

@neerja I do not have any issues showing up in the logs, but am still not seeing the emails. Could you please advise next steps?


#35

@ben9 Thanks for confirming. If the issue is urgent, we would recommend using your own Sendgrid keys as those are not impacted.


#36

Do we have an estimate on when it will be fixed?


#37

So I just checked my emails and it looks like it started working again about 6 hours ago.

Looks like the emails are processed via sendgrid. Do I need to set up a sendgrid plugin?


#38

I’m having the same issue. Really Frustrating


#39

Hello again,

I just wanted to say that I appreciate the hard work going into resolving this issue for everyone and I’m sure I am not the only one. So thanks again.

Might there be any updates?

Thanks,


#40

Sorry guys, we’re kind of bottlenecked by Sendgrid support. We are working to get this resolved ASAP but in the mean time please use your own keys.