@funwtp – it’s on our list as a number of people have requested it, but it’s not going to happen in the near future.
@andrew1@marcusandrews@eurogar, or anyone else who was able to resolve the issue via using a US-based VPN: would one of you mind temporarily turning your VPN off, confirming that you are still seeing issues with Bubble, then running a traceroute (https://support.cloudflare.com/hc/en-us/articles/200169336-How-do-I-run-a-traceroute-) to bubble.is, please? I’ve been testing using a VPN in the UK, but I think the VPN may be messing up my test results, so I’d like to see results from someone who’s based in the UK and is definitely having this issue.
Thanks, I appreciate it! Anyone else? Ideally I’d like at least one report from someone who does have a VPN and confirm that turning it on fixes it, while turning it off causes the issues again.
Can you do a traceroute too please? I still want one from someone who’s confirmed that VPN fixes it, but even without that I’d like to see how yours compares with andrew1’s.
Josh, overall slowness is a big deal. Just saying. I am not your biggest user, but at this rate of improvement, I must think of options as currently I am not convinced that if my app hits a jack pot I will be able to keep up performance without users just leaving.
Traceroute has started…
traceroute to bubble.is (54.69.164.32), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 33.954 ms 2.917 ms 2.872 ms
2 * * *
3 bmly-core-2b-xe-230-0.network.virginmedia.net (80.1.224.93) 13.506 ms 12.310 ms 11.054 ms
4 * * *
5 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 18.237 ms 14.208 ms 11.919 ms
6 213.46.174.118 (213.46.174.118) 14.876 ms 32.133 ms 17.198 ms
7 ldn-bb3-link.telia.net (62.115.134.134) 181.862 ms 176.862 ms 175.753 ms
8 nyk-bb3-link.telia.net (62.115.135.94) 131.282 ms 113.500 ms 107.665 ms
9 sjo-b21-link.telia.net (213.155.130.129) 172.136 ms 175.808 ms 172.285 ms
10 a100row-ic-300117-sjo-b21.c.telia.net (213.248.87.118) 173.917 ms 178.280 ms 190.083 ms
11 54.240.242.152 (54.240.242.152) 169.838 ms 174.556 ms 174.005 ms
12 54.240.242.161 (54.240.242.161) 169.548 ms 173.561 ms 208.697 ms
13 * * *
14 52.93.128.36 (52.93.128.36) 202.434 ms 186.540 ms 185.394 ms
15 54.239.46.104 (54.239.46.104) 185.960 ms 188.203 ms *
16 * * *
17 52.93.12.78 (52.93.12.78) 229.268 ms 197.265 ms 226.879 ms
18 52.93.12.71 (52.93.12.71) 189.624 ms 189.048 ms 195.242 ms
19 * 52.93.12.34 (52.93.12.34) 221.063 ms 207.990 ms
20 52.93.12.57 (52.93.12.57) 186.974 ms 186.938 ms 199.807 ms
21 54.239.48.183 (54.239.48.183) 250.184 ms 184.281 ms 186.317 ms
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
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46 * * *
47 * * *
48 * * *
49 * * *
50 * * *
51 * * *
52 * * *
53 * * *
54 * * *
55 * * *
56 * * *
57 * * *
58 * * *
59 * * *
60 * * *
61 * * *
62 * * *
63 * * *
64 * * *
Hey @josh, I still have the same problem if I get rid of the VPN (I’m in The Netherlands, by the way). The result from the traceroute to bubble.is is as follows:
Traceroute se ha iniciado…
traceroute to bubble.is (54.69.164.32), 64 hops max, 72 byte packets
1 * * 192.168.0.1 (192.168.0.1) 374.829 ms
2 a62001.upc-a.chello.nl (62.163.62.1) 20.566 ms * *
3 * * *
4 asd-tr0021-cr101-bundle-ether111-1.aorta.net (84.116.244.121) 348.214 ms 75.419 ms 38.440 ms
5 * * *
6 nl-ams14a-ri1-ae5-0.aorta.net (84.116.135.34) 200.117 ms 117.260 ms 131.595 ms
7 be3065.ccr41.ams03.atlas.cogentco.com (130.117.14.1) 141.976 ms 13.208 ms 14.100 ms
8 be12194.ccr41.lon13.atlas.cogentco.com (154.54.56.93) 123.135 ms 124.703 ms 124.702 ms
9 be2982.ccr31.bos01.atlas.cogentco.com (154.54.1.117) 145.450 ms 164.428 ms 189.517 ms
10 be3599.ccr21.alb02.atlas.cogentco.com (66.28.4.237) 233.623 ms 151.044 ms 185.108 ms
11 be2878.ccr21.cle04.atlas.cogentco.com (154.54.26.129) 472.338 ms 124.455 ms 156.928 ms
12 be2717.ccr41.ord01.atlas.cogentco.com (154.54.6.221) 127.644 ms 124.451 ms 149.225 ms
13 be2831.ccr21.mci01.atlas.cogentco.com (154.54.42.165) 246.988 ms 172.131 ms 152.500 ms
14 be3035.ccr21.den01.atlas.cogentco.com (154.54.5.89) 212.843 ms 146.986 ms 148.906 ms
15 be3037.ccr21.slc01.atlas.cogentco.com (154.54.41.145) 191.486 ms 198.970 ms 170.567 ms
16 be3110.ccr22.sfo01.atlas.cogentco.com (154.54.44.141) 170.047 ms 181.019 ms 193.667 ms
17 be3670.ccr41.sjc03.atlas.cogentco.com (154.54.43.14) 206.775 ms 206.094 ms 240.044 ms
18 38.88.224.186 (38.88.224.186) 183.516 ms 165.092 ms 191.875 ms
19 52.93.70.178 (52.93.70.178) 207.743 ms 213.784 ms 196.080 ms
20 54.240.242.35 (54.240.242.35) 209.164 ms 292.642 ms 173.914 ms
21 * * *
22 54.239.43.40 (54.239.43.40) 245.128 ms 284.530 ms 228.609 ms
23 54.239.45.127 (54.239.45.127) 189.588 ms 263.883 ms 220.920 ms
24 * * *
25 52.93.12.40 (52.93.12.40) 184.861 ms 184.561 ms 187.214 ms
26 52.93.12.35 (52.93.12.35) 185.678 ms 184.496 ms 184.113 ms
27 52.93.12.70 (52.93.12.70) 184.917 ms 189.743 ms 208.750 ms
28 52.93.12.99 (52.93.12.99) 226.684 ms 226.558 ms 218.467 ms
29 52.93.240.21 (52.93.240.21) 205.035 ms 518.911 ms 322.238 ms
30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
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58 * * *
59 * * *
60 * * *
They’re still investigating on their end. At this point I’m not expecting an answer until tomorrow morning US time, although I think the odds of this clearing up over night are pretty good, because generally any networking issue that can be worked around via VPN touches low-level public infrastructure that gets regularly managed. I’m going to leave the status message up for now; if you see this clear up on your end, please let me know.
AWS confirmed that is looks like an issue with certain European carriers, but it seems to be mostly resolved. I’m taking down the status page notification for now – please submit a bug report (or reply to yours if you opened one already) if you’re still seeing issues.
