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I recently got a free chat account from but I am having trouble installing the plug in. I have the site id entered but I don’t see it in the elements options. I have the html code to be entered in the header or footer (not sure which) but I do not know how to get to a place where I can add it and then see it in my preview mode. If anyone has added a account please help. I have successfully installed Olark but I would like the option for a free chat program.