The website will not load - cloudfront.net

jaimegonzalezfernand · October 24, 2018, 1:27am

Hello,

my page will not load. i receive this error.

keith · October 24, 2018, 1:37am

IBubble status isn’t indicating problems at the moment, so this is one of those “welcome to the Interweb” problems. If u share your app’s URL, kind folks would let u know if it’s loading for them. You know how it is.
(Edits cuz I’m mobile.)

jaimegonzalezfernand · October 24, 2018, 1:45am

sometimes the url loads and sometimes it does not. my web is www.advanceyourbusiness.us
where is the root cause?

emmanuel · October 24, 2018, 2:29am

Make sure you’re not behind a firewall. This message is common when a firewall prevents some of the assets listed to be loaded.

keith · October 24, 2018, 2:31am

It’s loading slowly. I momentarily got unhappy chrome page and then before I could snap a screensnip it loaded. Something weird with your DNS perhaps (like, is your custom domain brand new and still propagating? In that case, be patient.)

But alternatively: Did you put something in front of Bubble?

dan1 · October 24, 2018, 2:37am

Edit: issue is with https://. Resolves automatically when accessing http:// (ex http://advanceyourbusiness.us/404)

@jaimegonzalezfernand - have you checked the SSL box in your app (Settings tab > Domain email)?

jaimegonzalezfernand · October 24, 2018, 2:59am

yes i have. that is still not solving the issue. what else can i do?

jaimegonzalezfernand · October 24, 2018, 3:01am

Hello Dan, how can i prevent the website from resolving automatically? thanks

jaimegonzalezfernand · October 24, 2018, 3:04am

hello emmanuel. my users are loading the website from their phones. how can i make sure they are not behind a firewall? which assets are the ones that can be blocked from the website?

dan1 · October 24, 2018, 5:36am

I just checked again, and it appears to be loading fine. (Either you were able to make a change in the interim or it took a bit of time for the changes to propagate).

keith · October 24, 2018, 5:37am

‘Twas the latter fer sher.

jaimegonzalezfernand · October 25, 2018, 8:31am

Hello again,

I keep having the same issue. out of my 6 employees, only 3 can load the app properly. my app is a Point of sale so I am having big problems. can you please help me identify where the problem lies?thanks

dan1 · October 25, 2018, 3:09pm

@jaimegonzalezfernand - if you’re looking for guidance on the forum, it’s a good idea to share as much context as you can. That makes pinpointing issues a bit easier.

By “load the app properly,” what does this mean? That the website isn’t loading on their specific device? That they can’t log in to their accounts?

If you could share exactly are they seeing (or not seeing) that would help. (If the site isn’t loading, some sort of error message should appear).

You might encourage your users to clear their recent internet history. They may have tried accessing your site previously and something saved in their internet history that is conflicting.